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How to whitelist the Gumtree e-mail domain

How to whitelist the Gumtree e-mail domain

 
It depends on what e-mail you’re using. Below we’ll cover Gmail, Outlook, and Yahoo!
 
 
Why do I need to whitelist your e-mail address?
 
There’s a couple of reasons. Have you ever used a website to reset your password, or register for the first time – the site tells you to check your e-mails but there’s nothing there. It’s a frustrating situation to be in.
 
If you want to make sure you’re receiving e-mails for a particular website, make sure to add their domains to your Whitelist.
 
 
So what aren’t I receiving e-mails?
 
Your e-mail service provider always looks to protect you from unwanted or malicious e-mails, such as spam, phishing or scam e-mails. Your e-mail will transfer these directly to your Junk/Spam folder. In some cases, they’ll make a mistake and remove e-mails you actually want to see.
 
You’ll need to add the e-mail you want specifically to your e-mail’s white list. They’ll then most likely come through to your inbox without any issues.
 
For Gumtree, you’ll want to add these 2 domains to your whitelist:
- @gumtree.com  (used by our CS, Marketing and Sales teams)
- @mail.gumtree.com  (used to deliver messages to you, from other site users)
 
 
I’m using GMAIL. How do I do this?
 
The first thing you’ll want to do is check your Spam folder. If the e-mail you’re looking for is there, tick it and click on ‘Not Spam’. This will move the e-mail to your Inbox and shouldn’t mark that e-mail address as spam anymore.
 
If it’s not there, you’ll need to:
  1. Click the cog icon in the top-right corner, and then ‘Settings’
  2. Then click on ‘Filters’ and ‘Create a new filter’
  3. Enter the e-mail domain you want to whitelist in the ‘From’ field. (If you want to add more than 1 domain, separate with ‘OR’ (ex. @gumtree.com OR @mail.gumtree.com))
  4. Click on ‘Create filter with this search’
  5. You’ll get a list of actions to choose from here. Choose ‘Never send it to Spam’
Quick tip: Don’t enter info into both the ‘To’ and ‘From’ fields. If you do, the e-mail will have to match both directions for it to be excluded from Spam.
 
 
What do I do if I’m using Outlook?
 
Quick note: This also applies to Windows Live Mail, Hotmail and MSN Mail.
 
Sign in to your Outlook.com account then:
  1. Click the cog icon in the top-right corner. Then click on ‘More mail settings’
  2. Select ‘Safe and blocked senders’ and then ‘Safe senders’
  3. Add the domain of the e-mail you want to whitelist to the list of ‘Safe Senders’
This should ensure that e-mails received from us go straight into your inbox instead of your Junk folder.
 
 
I’ve got a Yahoo! account. How do I do this?
 
  1. Mouse over the Settings menu icon and select Settings
  2. Click Filters and then Add
  3. Enter a Filter Name
  4. Enter the domain of the email you want to whitelist in the Sender field, or
  5. Select Inbox as the folder to deliver the email to
  6. Click Save and then click Save again
Quick tip: Don’t enter info into both the ‘To’ and ‘From’ fields. If you do, the e-mail will have to match both directions for it to be excluded from Spam.
 
 

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