Gumtree Support

Site Alert !

We are experiencing an issue with our Bump Up service. If you have purchased a Bump Up but your advert status says 'Awaiting Screening', please contact Gumtree to get a refund of the payment and guidance on setting up a new advert to replace the one with the issue.

Safety Alert !

Be aware that Gumtree would never call you & ask you for sensitive information like your password, payment information, etc. To read more about what could threaten your account, please click here.

Buying Safely

Follow these simple steps for a safe and successful buying experience:

Use the 'Reply to ad' button for your safety and privacy. Don't reply to ads with email addresses in the ad or pictures, some scammers have put the contact details in the wrong place, to try and avoid being blocked from Gumtree.  Always use Gumtree Anonymised email. Click here to see some examples of what to look out for.

Meet up to see the item in person. Make sure you are completely happy with the item before handing over any money.  Although we do not recommend paying for an item you haven't seen, if you are planning to do this, please use a secure payment method.
For your personal safety, meet in a ‘lighted’ public place and always take someone with you, or at least tell a friend where you’re going. 

Never carry large sums of money with you. If you’re looking to buy something expensive, we recommend that you meet with the seller to view the item first. If you are happy to proceed with the purchase, either go to the bank with the seller or arrange to meet somewhere safe to pay. 

Be aware of our warning signs of top scams, and if in doubt about a seller either contact us for advice or report the ad to us by clicking on the 'report ad' button and stop correspondence with them and find another buyer / seller on Gumtree.

Listen to your intuition. If something sounds too good to be true, it probably is.

Do your homework on companies.  If you are purchasing goods or services from registered companies (e.g. Insurance companies) please make sure you check the registered status (e.g. FSA) before handing over any monies.
For more specific advice on what you’re buying, check out our other tips from the menu on the left.



When meeting up on Gumtree it is important to be safe so we’ve listed a few tips below.

-  If someone is coming to your home please make sure you have a partner, friend or family member with you.
-  If you are meeting up, please make sure it is in a well-lit, public place and take someone with you.
-  If you are meeting the buyer alone, keep your phone with you and let someone know where you’re going.
-  Don't carry large sums of cash - instead agree a price in person and then find the nearest safest place to get and provide the money.
-  Always ask questions when discussing the item/service.  This is perfectly normal and ensures that everyone is treated fairly.
-  Don't worry about saying no and trying again with a new buyer/seller; if it sounds/looks too good to be true, it normally is.


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