Gumtree Support

Site Alert !

We have launched our new social media CS team who are there to help you 24 hours a day.  They never sleep but they aren't Vampires.

Safety Alert !

Be aware that Gumtree would never call or text you to ask for sensitive information like your password, payment information, etc. To read more about what could threaten your account, please click here.

Buying safely

Buying safely


We’ve put together some general tips below for buying safely online.
 
If you’d like specific advice on buying cars, bikes, tickets, electronics and services, take a look at the menu on the left of the screen.
 
Some top (general) tips:

- Always try to use the Gumtree website. If you use the ‘Reply’ button on the ad, you get an extra level of monitoring. Fact: most scammers will try to lure you away from our website. Perhaps even by adding email addresses or phone numbers to their pictures. They do it to avoid our checks. So avoid them.
 
- Meet in person. The top way to buy is to see what you’re getting before you pay for it. Try your best to do it somewhere public, and take someone with you.
 
- Read, read, read before you buy or sign on the dotted line. The more clued up you are, the less likely you are to be scammed. Make sure you ask for paperwork too, like logbooks, certificates or receipts.
 
Here’s some more info on what to look out for when you’re browsing online.
 
If you’re still not sure you want to buy, maybe it’s not the right thing for you.

Get in touch with us if you’d like a helping hand.



 

Watch our posting guide